Privacy Policy

1. Who We Are

Gralven (Pty) Ltd (“Gralven”, “we”, “us”, or “our”) is an independent financial comparison service operating in South Africa. Registered address: 14 Fredman Drive, Sandton, Johannesburg, 2196. Email: [email protected].

2. Information We Collect

We may collect the following categories of personal information:

• Contact details (name, email address, telephone number) if you contact us via our contact form
• Usage data (pages visited, time on site, referring URL) via anonymised analytics cookies
• Technical data (browser type, device type, IP address — anonymised)

We do not collect financial account details, National ID numbers, credit scores, or sensitive personal information through our website.

3. How We Use Your Information

We process your personal information only for the following lawful purposes under POPIA:

• To respond to your enquiries
• To improve the functionality and content of our website
• To analyse site usage in aggregate, anonymised form
• To comply with legal obligations

4. Sharing of Information

We do not sell, rent, or trade your personal information to any third party. We do not transmit your personal data to any bank, lender, or financial institution when you use our comparison tools. We may share anonymised, aggregated data with analytics providers for website improvement purposes only.

5. Cookies

We use cookies to improve user experience and for anonymised analytics. You may accept or decline cookies via the cookie consent banner displayed on your first visit. Declining cookies will not affect your ability to use our comparison tools. We do not use cookies to collect personally identifiable information.

6. Your POPIA Rights

Under the Protection of Personal Information Act (POPIA), 2013, you have the right to:

• Request access to personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Contact form enquiries are retained for up to 24 months.

8. Security

We implement reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. Our website is served over HTTPS.

9. Information Regulator

You may also lodge a complaint with the Information Regulator (South Africa) at www.justice.gov.za/inforeg if you believe we have not processed your personal information in compliance with POPIA.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site constitutes acceptance of the updated policy.